Privacy Policy

 

Last Updated: September 4, 2026

MJ FLEX ADVANCED MATERIALS CO., LTD. (“MJ FLEX,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting an enquiry or communicating with our team.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect personal information that you provide directly to us, including:

    • Name
    • Company name
    • Job title or department
    • Business email address
    • Telephone or mobile number
    • Country or region
    • Company address
    • Product requirements and enquiry details
    • Drawings, specifications, photographs or other files you submit
    • Communication history with our sales, engineering or customer-service teams
    • Delivery, billing or transaction information relating to an order

Please do not submit confidential personal information that is unrelated to your business enquiry.

We may also collect limited technical information automatically when you visit our website, such as:

    • IP address
    • Browser type
    • Device type
    • Operating system
    • Referring website
    • Pages visited
    • Date and time of access
    • Approximate geographic location
    • Website usage and interaction data
    • Cookie and similar technology identifiers

This information helps us operate, secure and improve the website.

 

2. How We Use Your Information

We may use personal information for the following business purposes:

    • Responding to product enquiries and quotation requests
    • Evaluating cable protection and wire-management requirements
    • Recommending suitable products, materials or constructions
    • Preparing quotations, samples and technical proposals
    • Reviewing drawings, specifications and application conditions
    • Processing and managing orders
    • Coordinating production, quality control, shipping and delivery
    • Providing technical support and after-sales service
    • Communicating about ongoing projects and business relationships
    • Improving our products, website and customer service
    • Maintaining website security and preventing misuse
    • Complying with legal, regulatory, tax and accounting obligations
    • Establishing, exercising or defending legal claims
    • Sending product or company updates where permitted by law or with your consent

We do not use personal information for purposes that are materially different from those described above unless we provide additional notice or obtain consent where required.

 

3. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we may process personal information on one or more of the following grounds:

Contractual necessity:to respond to requests, prepare quotations, process orders or fulfil contractual obligations

Legitimate interests:to operate our business, communicate with professional customers, improve our services, protect our website and manage commercial relationships

Consent:where you have agreed to receive marketing communications or accepted non-essential cookies

Legal obligation:where processing is required to comply with applicable laws and regulations

Legal claims:where information is necessary to establish, exercise or defend legal rights

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

 

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

    • Enable essential website functions
    • Remember user preferences
    • Maintain website security
    • Understand website traffic and performance
    • Measure how visitors interact with our pages
    • Improve website content and user experience
    • Support advertising or marketing activities where applicable

Essential cookies may be required for the website to function correctly. Analytics, advertising or other non-essential cookies should only be activated in accordance with applicable consent requirements.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website functions.

Where required, additional information about individual cookies, providers, purposes and retention periods will be provided through our cookie banner or Cookie Policy.

 

5. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

    • Website hosting and technical-support providers
    • Email and business communication providers
    • Customer relationship management providers
    • Data-storage and cloud-service providers
    • Website analytics providers
    • Freight forwarders, couriers and logistics providers
    • Customs brokers and import or export service providers
    • Banks, payment-service providers and insurers
    • Testing laboratories and certification bodies
    • Professional advisers, auditors and legal-service providers
    • Manufacturing or supply-chain partners involved in an authorised project

These parties may only receive the information reasonably necessary to perform their services and are expected to protect it appropriately.

We may also disclose information:

    • When required by law, court order or government authority
    • To protect the rights, safety and property of MJ FLEX, our customers or others
    • To investigate fraud, cybersecurity incidents or misuse of our website
    • In connection with a merger, restructuring, investment, acquisition or transfer of business assets

MJ FLEX does not sell personal information in exchange for money. We also do not intentionally share personal information for cross-context behavioural advertising unless this practice is clearly disclosed and any legally required choices are provided.

 

6. International Data Transfers

MJ FLEX serves customers and works with service providers in different countries. Your information may therefore be accessed, processed or stored outside the country or region where it was originally collected.

Data-protection laws in these locations may differ from those in your jurisdiction. Where required by applicable law, we take reasonable measures to protect international transfers, which may include contractual safeguards, access restrictions and appropriate technical or organisational measures.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

    • The duration of an enquiry, project or business relationship
    • Product-development and technical-support requirements
    • Contractual warranty and quality-traceability requirements
    • Applicable tax, accounting, customs and commercial laws
    • Dispute resolution and legal limitation periods
    • Consent status for marketing communications  
    • Website security and fraud-prevention requirements

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

 

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:

    • Unauthorised access
    • Accidental loss
    • Improper use
    • Unauthorised disclosure
    • Alteration
    • Destruction

Access to personal information is limited to employees, service providers and business partners who reasonably need it for authorised purposes.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, and users should take appropriate care when sending confidential technical or commercial information electronically.

 

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

    • Request access to your personal information
    • Request correction of inaccurate or incomplete information
    • Request deletion of certain personal information
    • Request restriction of processing
    • Object to certain processing activities
    • Withdraw consent
    • Request a portable copy of eligible information
    • Opt out of direct marketing communications
    • Lodge a complaint with an applicable data-protection authority
    • Receive information about the categories and sources of information collected
    • Request information about parties to whom personal information has been disclosed

These rights may be subject to legal exceptions and verification requirements.

To exercise a privacy right, contact us using the details in Section 14. Please describe your request clearly and provide sufficient information for us to verify your identity and locate the relevant records.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

 

10. Marketing Communications

We may send product information, company updates or other B2B communications where:

    • You have requested the information
    • You have provided consent
    • We have an existing business relationship
    • The communication is otherwise permitted by applicable law

You may unsubscribe at any time by using the unsubscribe link in the message or contacting us directly.

Even if you opt out of marketing communications, we may continue to send transactional or service-related messages concerning enquiries, quotations, orders, deliveries, quality matters or existing business relationships.

 

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

MJ FLEX does not control and is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of each external website before providing personal information.

 

12. Children’s Privacy

Our website and products are intended for businesses and professional users. They are not directed to children.

We do not knowingly collect personal information from children. If we learn that personal information from a child has been collected unintentionally, we will take reasonable steps to delete it.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

    • Our business operations
    • Website functionality
    • Service providers
    • Data-processing practices
    • Legal or regulatory requirements

The latest version will be published on this page with an updated “Last Updated” date. We encourage users to review this page periodically.

Where required by law, we will provide additional notice or obtain consent before making material changes that affect how personal information is processed.

 

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or have concerns about how your personal information is handled, please contact:

**MJ FLEX ADVANCED MATERIALS CO., LTD.**

3rd Floor, Building 1
No. 19, Caole Gongye 1st Road
Xiegang Town, Dongguan City
Guangdong Province, China 523592

**Email:** [inquiry@mj-ist.com](mailto:inquiry@mj-ist.com)
**Telephone:** +86 132 1502 3696

Please use **“Privacy Request”** as the email subject and include your name, company and the nature of your request.